Right of Withdrawal & Returns Policy
1. Statutory Right of Withdrawal
In accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 and subsequent amendments, consumers residing within the European Union have the right to withdraw from this contract within 14 days without giving any reason.
1.1 Withdrawal Period
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good(s) in your order.
1.2 Exercise of the Right of Withdrawal
To exercise the right of withdrawal, you must inform us (LONGEVITI LIMITED, 31 Cranmer Lane, D04C566 Dublin, Ireland, media-buyer@longeviti.net) of your decision to withdraw from this contract by an unequivocal statement. You may do so by:
The Withdrawal Button: Utilizing the "Cancel Order/Withdraw" function available on our website at [Link to Button/Account Page], in accordance with EU consumer protection standards.
Electronic Mail: Sending a clear notification to media-buyer@longeviti.net.
Postal Mail: Sending a written notice to our registered address.
Model Form: You may use this model cancellation form "Download Model Cancellation Form (PDF)," though its use is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
2. Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).
2.1 Reimbursement Timeline
We will carry out such reimbursement without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
2.2 Method of Payment
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
3. Return of Goods
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
3.1 Cost of Returns
You will have to bear the direct cost of returning the goods.
3.2 Liability for Diminished Value
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. If the returned items show signs of use beyond what is reasonable for inspection (e.g., damaged packaging, removed tags, or signs of wear), a deduction may be made from your refund.
4. Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to the following types of contracts:
The supply of goods made to the consumer’s specifications or clearly personalised.
The supply of goods which are liable to deteriorate or expire rapidly.
The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., earrings, underwear, or certain cosmetic products).
The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
5. Statutory Rights (Faulty Goods)
This Withdrawal Policy does not affect your statutory rights under the Irish Consumer Rights Act 2022. If the goods supplied are not of satisfactory quality, not fit for purpose, or not as described, you have the right to a remedy which may include:Short-term right to reject: A full refund within 30 days of delivery.
Repair or Replacement: If the fault occurs within the legal guarantee period.
Price Reduction or Final Right to Reject: If repair or replacement is not possible or unsuccessful.